Frequently Asked Questions

Frequently Asked Questions (FAQ)

1 - How do I make a purchase?
A: To purchase our products, simply visit our website and select the items you want. Access: www.nine7eletrostore.com

2 - Do you have a physical store?
A: We do not have physical stores; our products can only be purchased through our website: www.nine7eletrostore.com

3 - How long does delivery take?
A: Our average delivery time is 5 to 20 business days after shipping.

4 - Do you deliver to my region?
A: We deliver to most regions. Check shipping availability on our website.

5 - What are the payment methods?
A: We accept payments via bank slip and credit card. Bank slip payments can be made online or at any banking agency.

6 - Can I pay in installments using a bank slip?
A: Installments are only available for credit card payments.

7 - Can I generate a second copy of the bank slip?
A: Yes! If you haven’t completed your payment, we’ll send you a link to generate a new bank slip with an updated date. You can also contact us to request a new bank slip.

8 - Where do the products come from?
A: Our suppliers are primarily from China, the Netherlands, and the United Kingdom.

9 - Can I pick up my order in person?
A: No, all orders are delivered via our logistics partners.

10 - Can I change my order, add more items, or update the delivery address?
A: We are unable to alter order details after processing, so it’s not possible to change this information.

11 - Is there a warranty?
A: We offer a 7-day warranty for all our products. For more details, refer to the Exchange, Return, and Warranty Policy section.

12 - I purchased multiple items in one order, but only received part of them. Is this normal? Will the other products be delivered?
A: This can happen, but don’t worry. This usually occurs when the products come from different suppliers. If this happens, you’ll receive two separate tracking codes to monitor your orders.

13 - What if my delivery is delayed?
A: Don’t worry. We monitor your order to ensure it arrives at your delivery address. Our average delivery time is 5 to 20 business days.

14 - I still need assistance. What should I do?
A: If you still have questions, email us at www.nine7eletrostore.com. We’ll respond as promptly as possible. If you already have an order, please include your order number and purchaser ID, as this will speed up the process.

Best regards,
Customer Service

Support Contact:
Email: kkmlove1010@gmail.com
Phone: Tel: 7745789850